Effective date: May 18, 2026 · Last updated: May 30, 2026

Privacy Policy

KinetiqLoop, an Ontario sole proprietorship ("KinetiqLoop", "we", "us", or "our"), provides the KinetiqLoop iOS application and the website at kinetiqloop.app (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

KinetiqLoop is a fitness and wellness app. It is not a medical device, does not provide medical advice, and should not be used to diagnose, treat, or prevent any medical condition.

1. Contact

For privacy questions, legal notices, or data deletion requests, email legal@kinetiqloop.app. For general product support, email support@kinetiqloop.app.

2. Information we collect

Account and login data

• Name and email address.
• Password, stored as a salted hash. We do not store your plain-text password.
• Authentication tokens used to keep you signed in.

Fitness profile and onboarding data

• Fitness goal, fitness level, available workout minutes, and equipment preferences.
• Optional demographic fields you choose to provide, including gender, height, weight, and birth date.
• Profile choices such as avatar preferences and notification preferences stored on your device.

Workout, progress, and recovery data

• Completed workout sessions, workout/catalog identifiers, workout titles, timestamps, duration, perceived effort (RPE), total reps, and notes you enter.
• Generated plans, program progress, workout history, consistency scores, fitness scores, and progress metrics.
• Visual Anatomy Intelligence data, including muscle load, recovery timelines, overloaded or undertrained muscle status, imbalance insights, Body Mapping Score, and deterministic workout recommendations.
• Custom workouts you create, exercise library sessions, and Biomechanics Lab previews you view in the app.
• Calorie estimates derived from your profile weight, workout duration, and exercise mix when those fields are available.
• If you enable Apple Health and use Premium recovery insights, we receive derived 7-day daily summaries for sleep duration, resting heart rate, and HRV. Raw HealthKit samples are not uploaded or stored on our servers.

Apple Health (HealthKit)

• On-device reads. With your permission, the app may read categories such as sleep, resting heart rate, HRV, workouts, active energy, and exercise time to power recovery cards and progress views on your device.
• On-device writes. With your permission, completed KinetiqLoop workouts and estimated active energy may be saved to Apple Health.
• Revocation. You can change Health permissions anytime in the Apple Health app or iOS Settings.

Support messages

• If you use the in-app support form, we store your message, selected category, and app version so we can respond.

Subscription and purchase data

• Subscription status, plan code, renewal date, Apple StoreKit transaction identifiers, and purchase records needed to unlock Premium access.
• We do not receive or store your credit card number. App Store purchases are handled by Apple.

Notifications

• Workout reminders, weekly progress reminders, program session reminders, and Premium recovery-ready alerts are scheduled locally on your device.
• Recovery alerts may use backend recovery timeline data, then schedule local notifications on your device. We do not operate a push-notification server for these alerts in V1.

Analytics and diagnostics

• Usage analytics via Google Firebase Analytics (GA4) when you leave “Share usage analytics” enabled. Events include workout completion, paywall views, feature interactions, and similar product-usage signals.
• Short string event properties only (for example workout identifiers and plan codes). Analytics must not include your name, email, password, or raw free-form personal text.
• Firebase Crashlytics on physical devices for crash and error diagnostics tied to an anonymous numeric user id — not to your email.
• You can turn off usage analytics in the app under Profile > Privacy & Data > Share usage analytics. When off, Firebase Analytics collection is disabled for your device.

Promotional email

• When you sign up or sign in, your account email is added to our promotional mailing list for product updates, tips, and offers.
• There is no separate marketing opt-out in the app. Promotional email is part of having a KinetiqLoop account, similar to many fitness apps. You can stop promotional email only by deleting your account.
• Account-related emails (password reset, support replies) are transactional and may still be sent when needed to operate your account.

3. Information we do not collect

• We do not collect raw Apple HealthKit samples or unrelated Health categories.
• We do not collect GPS location, camera, microphone, contacts, photos, or calendar data.
• We do not use third-party advertising SDKs.
• We do not sell your personal information.

4. How we use information

5. Service providers and sharing

We share information only when needed to operate the Service, comply with law, or protect rights and safety.

• Google (Firebase Analytics & Crashlytics). Product analytics and crash reporting for the iOS app. See Google's Privacy Policy.
• Resend. Transactional email (password reset, support) and promotional campaigns to registered accounts.
• Apple. Apple handles App Store subscriptions, payment processing, refunds, and related purchase records. See Apple's Privacy Policy.
• Railway and database infrastructure. Our backend and database are hosted on Railway-managed infrastructure.
• Cloudflare. Cloudflare provides domain, DNS, email routing, and static website hosting for kinetiqloop.app.
• Support tools. If you email us, your message is processed by the email provider used for KinetiqLoop support.
• Legal and safety. We may disclose information if required by law, to enforce our terms, or to protect users and the Service.

We do not sell, rent, or trade personal information to advertisers or data brokers.

6. Retention

• Account, profile, workout, progress, and recovery data are kept while your account exists.
• Subscription and purchase records may be retained as needed for accounting, fraud prevention, and legal obligations.
• Analytics may be kept in aggregate or event form to understand and improve the Service.
• Support emails may be retained so we can respond and maintain a record of requests.

7. Account deletion

You can delete your account in the app under Profile > Privacy & Data > Delete Account. Deletion is permanent. The backend deletes your user profile, plans, workout sessions, progress metrics, subscriptions, purchases, and affiliate-click records from active systems. Some information may remain temporarily in backups, logs, or records we are legally required to keep.

Deleting your KinetiqLoop account does not automatically cancel an App Store subscription. Manage or cancel subscriptions through your Apple ID subscription settings.

8. Your choices

• Update profile details in the app.
• Turn usage analytics on or off in Profile > Privacy & Data.
• Turn notification categories on or off in Profile > Notifications or in iOS Settings.
• Request access, correction, or deletion help by emailing legal@kinetiqloop.app.

9. Security

We use HTTPS, password hashing, token-based authentication, backend access controls, and provider security features to protect the Service. No system is perfectly secure. If we learn of a security incident that requires notice, we will notify affected users and authorities as required by applicable law.

10. International processing

KinetiqLoop is operated from Ontario, Canada. Our service providers may process or store information in Canada, the United States, or other countries where they operate. Those countries may have different privacy laws than where you live.

11. Children

KinetiqLoop is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact legal@kinetiqloop.app.

12. Changes

We may update this Privacy Policy as the Service changes. If changes are material, we will provide notice in the app, by email, or by another reasonable method. The "Last updated" date shows when this page was last revised.

13. Not legal advice

This page is provided to explain KinetiqLoop's privacy practices. It is not legal advice.